Consignment FAQ

What is Consignment?
Consignment is the process by which Serendipity sells your item on your behalf while you maintain ownership of the item.

Why choose consignment?
Many people consign their items with Serendipity when they are downsizing, relocating, or redecorating. We stage and advertise your items in our showroom and online.

What do you accept on consignment?

  • Original, framed and canvas artwork
  • Metal and iron wall hangings
  • Home décor
  • Decorative accessories
  • Decorator Rugs
  • Holiday Items
  • Lamps
  • Mirrors
  • Accent furniture
  • Bedroom furniture
  • Beds, daybeds, bunk/loft bed, dressers, nightstands.
  • Living Room furniture
  • Sofa, loveseat, sectional chaise lounge, recliner, tables, chairs, ottomans
  • Dining room furniture
  • Table and chairs, servers and sideboard, china cabinets, and pub table
  • Home Office
  • Desks, credenzas, decorative file cabinets
  • Accent Furniture
  • Barstools, decorative chests, cabinets, bookcases, bakers racks
  • Outdoor Furniture
  • Upholstered furniture

Quality Inspection
We accept quality furniture in good or great condition. We do not accept merchandise with stains, tears, smell, discoloration, or pet hair.

There will be a quality inspection of your pieces upon arrival at the store before final acceptance for consignment. We reserve the right to decline any items that do not meet our quality standards. A cleaning fee may be charged if an item requires excessive cleaning before displaying.

What do we not accept on consignment?

  • Appliances
  • Commercial office furniture
  • Exercise equipment
  • Futons
  • Mattresses
  • Particle board furniture
  • Waterbeds
  • Items with missing or broken hardware
  • Items in need of repair, cleaning, refinishing or re-upholstery
  • Furniture with water stains or noticeable scratches on the primary surfaces

How do I know if my item is consignable?
Please email your pictures to shop@serendipityatlanta.com. You may bring photos into the store on a digital camera or as hard copies. Please call in advance to ensure that the proper personnel is available to review the request.

Please allow up to 5 days for us to review and respond to your consignment request.

We will review your request and photos to determine if we have a demand for those items from our customer base, in addition to when floor space will be available to accommodate your furniture. You will receive a response from us with an approval, request for additional information, and/or communication regarding scheduling an appointment.

How do I get it to your store?
We recommend that you use a professional mover to deliver your items safely. Due to insurance restrictions, we are unable to assist in unloading items from the car or moving them into the store. We always recommend bringing adequate assistance.

We are happy to help you coordinate arrangements for pickup and delivery by a professional, bonded, and insured moving company.

How will you price my furniture? Can I set the price?
It is imperative to disclose as much information as possible about your furniture during the consignment request process. Pricing varies based on the brand, style, condition, age, current retail value and market demand of an item. Condition is by far one of the most important criteria for pricing. Additional information such as how much you originally paid for the furniture and where it was purchased from is also helpful in setting a benchmark.

We have a solid understanding of the resale market, and our historical database provides excellent insight into what customers in our market are willing to pay. Upon request, we will offer a range that similar items have sold for; however, until we have the opportunity to inspect the furniture first hand, pricing is not guaranteed. Final pricing is at our discretion.

Will my items be marked down? Do you negotiate prices?
We have established a strategic pricing structure to sell inventory throughout the consignment period. The prices are progressively reduced by 15%, 30% and then 40% off the original amount every thirty (30) days.

The automatic markdowns are displayed on our price tags and fully disclosed to the buyer. Our price tags do the negotiating and give buyers the option to “buy it now” or take a chance that it may still be available at a later date.

Management retains the right to reduce the price by an additional ten (10) percent in select situations to preferred buyers.

What if I change my mind and want my item back?
Any removal requests made during the 120 days of this contract will be subject to a handling charge calculated at 50% of the original selling price, due in full at the time of removal.

How do I know if my item has sold?
You will be given access to an online account through our website where you can monitor your activity 24/7 to check your account balance and open items. Any item entered in our online inventory may be viewed while still available.

Serendipity will NOT call or email you when your furniture sells. Please monitor your online account to determine if your items have sold and when you have funds payable.

What is the commission for this service?
When your item sells, you receive 50% of the item’s final selling price, less any credit cards fees.

When do I get paid?
Checks are available for pickup at the store on the 15th day of the month for items that sold the previous month. We do not mail checks.

Please monitor your online account. We do not call to notify you that items have sold, funds are available for payout or checks are ready for pickup.

What if I do not pick up my check?
If you do not pick up your check within 180 days of issue, the check is considered void, and your funds are forfeited.

What happens if my items do not sell?
Our goal is to sell your items within the 120-day consignment period. We request that you mark your calendar with the end date of your consignment period and actively monitor your account. Due to the high volume of inventory in our store, we do not contact you when your items are due to expire.

If an item is unsold at the end of 120 days and you would like to reclaim it, you must make arrangements to do so. If you wish to retrieve any unsold items, you must do so within seven (7) days of the expiration date of your consignment period. We call this period the “Grace Period.” If these items are not picked up during the Grace Period, they will become the property of the store.